Customer Service Representative

--Remote Work--

This position is Remote. Receive request from customers and Eden employees to diagnose and resolve technical and non-technical issues associated with the selling and operation of Eden Grow Towers and other products. Must be able to support multiple timezone workflows, specifically Pacific Standard and Central Standard times. The perfect candidate will have experience with growing plants in a soilless growing system (hydroponics/aquaponics), will possess troubleshooting ability for mechanical, electrical, and computer application systems. Should also possess excellent personal / customer skills, and be willing to join a small company with its inherent startup risks.


Manage support tickets 

Respond to customer support needs

Coordinate with management to ensure customer satisfaction

Take customer phone calls

Write technical support documentation


Startup Environment

New products require support definition

Global Operations (multi-timezone)

Must Have

Plant Cultivation Subject Matter Expertise

Microsoft Office Fluent

Ability to understand electrical systems

Ability to understand mechanical systems

Ability to communicate effectively (verbal and written)

Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

1 / 40 PEOPLE

Company Growth Goals:

50% YOY

Company Maturity:


Need More Info?


Healthcare, dental, vision


Vacation, Sick, and paid leaves