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Customer Service Representative

--Remote Work--

This position is Remote. Receive request from customers and Eden employees to diagnose and resolve technical and non-technical issues associated with the selling and operation of Eden products. Must be able to support multiple timezone workflows, specifically Pacific Standard and Central Standard times.

Responsibilities

Manage support tickets

Respond to customer support needs

Coordinate with management to ensure customer satisfaction

Take customer phone calls

Write technical support documentation

Challenges

Startup Environment

New products require support definition

Global Operations (multi-timezone)

Must Have

Microsoft Office Fluent

Ability to understand electrical systems

Ability to understand mechanical systems

Ability to communicate effectively (verbal and written)

Job Complexity:
    
Personal Evolution:
    
Variability of the Job:
    
Job Security:
    
Overachieving Possibilities:
    
Team / Company Size:

1 / 40 PEOPLE

Company Growth Goals:

50% YOY

Company Maturity:

STARTUP

Benefits

Healthcare, dental, vision

PTOs

Vacation, Sick, and paid leaves